Yesterday we released a hotfix, and at this moment all overdue alerts are being generated as expected — the issue has stabilized.
The problem was caused by the process creating overdue alerts occasionally crashing under heavy system load. The hotfix improves logging and distributes the load more efficiently, so the issue should no longer occur. If it does, we now have better logging in place to quickly identify what happens and which protocols are affected.
We will continue to closely monitor the situation in the coming days to ensure the fix remains effective and no new cases arise.
For those who would like more details, please send support@luscii.com a message. We can share on which day a failure in overdues might may have occurred for a specific protocol. However, we cannot confirm whether the protocol itself actually failed.
