Luscii - iOS users experiencing crash of app due to connected devices – Incidentdetails

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iOS users experiencing crash of app due to connected devices

Opgelost
Operationeel
Begon op ongeveer 1 jaar geledenDuurde 286 uur 56 minuten

Getroffen

Luscii iOS App

Verminderde prestaties van 8:33 AM naar 7:30 AM

Updates
  • Opgelost
    UTC
    Opgelost
    Dit incident is opgelost.
  • Monitoring
    UTC
    Monitoring

    We hebben een oplossing geïmplementeerd in de iOS 2.96.0-release en houden momenteel de resultaten in de gaten.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident. At this moment, we expect the fix to be released on monday 25th.

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    At this moment patients using the iOS version of the Luscii app experience crashes for connected devices. Patients can still send in measurement manually, instead of using the connected measurement. If a patient experiences a crash they can use the workaround mentioned below. A fix has already been identified and is being tested at this moment. As soon as the fix is confirmed, it will be released.

    Workaround for patients

    • Delete the app

    • Reinstall from the App Store

    • Open the action and choose “Send measurements manually”