Luscii - Notice history

Situation

The application is very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs.

Complication

This slows down workflows and may prevent access to information.

Next steps

We are investigating this issue with high urgency and are working on a quick resolution. We will keep you updated on further developments.

For questions, please contact support@luscii.com.

Situation: There is an issue in the application where a note appears empty when edited.

Complication: The notes are correctly stored on the backside of the application, but saving an empty note may result in loss of the original content.

Next steps: We are working hard on a solution. Advice: Please do not save edited notes for now to prevent data loss. We apologize for the inconvenience.

For further questions, contact support@luscii.com.

Situation: There is currently an issue in the Luscii-HiX & -EPIC integration where scrolling is not possible.

Complication: This may cause difficulties when viewing data.

Next steps: Our developers are working on a fix. If the solution passes testing successfully, we expect the issue to be resolved around noon today. In the meantime, for example the graphs can be viewed via the web version. Apologies for the inconvenience.

For further questions, please contact support@luscii.com.

Situation: Issues with displaying open alerts on the Luscii dashboard in ‘Home’.

Complication: Users may not be able to see all open notifications immediately.

Next steps: Our team is investigating the issue and working urgently on a fix. We will keep you updated.

For further questions, please contact support@luscii.com.

Situation: Logging into the web and mobile application has not been possible since 11:45.

Complication: Users (patient and healthcare providers) who need to log in cannot access their accounts, disrupting their activities. However, measurements can still be submitted if a patient is already logged in.

Next steps: Our developers are working with the highest priority to resolve the issue. We will keep the status page updated.

For further questions, please contact support@luscii.com.

Situation:

A problem has been identified with the Happitech heart rate measurement in the Luscii app on Android 15, only affecting Google Pixel devices. After completing the measurement, users cannot press ‘Done’ because the button is obscured by Android 15’s new top bar functionality.

Complication:

Users cannot finalize or submit their measurements, potentially leading to missed measurements for patients. This issue does not occur elsewhere in the Luscii app, as prior adjustments were made for Android 15.

Next steps:

Our developers have contacted Happitech to create an update that aligns with the new Android 15 layout. Once available, we will integrate this update into the Luscii app. Currently, the only workaround is to use a different device or an older version of Android. The issue is classified as high impact (level 3).

For questions, please contact support@luscii.com.

Situation:

In the new 'Home dashboard, some organizations see patients listed without active alerts. This is caused by old “ghost alerts”— that linger in the system even though they have been correctly resolved.

Complication:

These alerts should not be visible. While they pose no risk, they can cause confusion for healthcare providers and lead to unnecessary checks.

Explanation of ghost alerts:

In the clinical engine, an alert is created and sent to Vitals for review by a healthcare provider. Typically, once the provider processes the alert, it should be closed. However, on rare occasions, the alert doesn’t close properly in Vitals after the actions are completed. This results in a “ghost alert”—a resolved alert that still lingers in the system, while it shouldn’t be visible anymore. Ghost alerts are easy to identify: instead of a number in the circle next to the patient’s name, there is a dash (-).

Resolution:

Our developers are working on a solution to permanently remove these old ghost alerts from the system. For now, we kindly ask users to wait for the implementation of this fix.