Luscii - Notice history

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Luscii Web App - Operational

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Luscii Android App - Operational

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Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Luscii iOS App - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Luscii Integrations - Operational

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Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Luscii Metabase - Operational

Customer portal - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Notice history

May 2025

Priority 4 issue: Problem with planned actions when changing to protocol without schedule
  • Resolved
    Resolved

    We’ve released the fix. The issue can no longer occur. All “stopped” actions have been removed for affected patients. And new patients will no longer see these actions when moved to a protocol without a schedule.

    Questions? Contact support@luscii.co.uk or support@luscii.com

  • Investigating
    Investigating

    Situation

    When a patient is switched to a protocol without any schedules (like a view-only protocol), actions from the previous protocol remain visible.

    Complication

    These old actions are shown to the patient but cannot be completed. A message says they are “stopped,” which can cause confusion.

    Next steps

    We will release a permanent fix upcoming Tuesday or Wednesday. All “stopped” actions will be removed for affected patients, and the issue will no longer occur for new patients.

    Context on protocols without schedule
    A protocol without a schedule has no planned actions. You can recognise this by opening the protocol, where you will see the message: You have not added any schedules yet. Click on the button "Add schedule".

    📩 Questions? Contact: support@luscii.co.uk or support@luscii.com

Maintenance to phase out URL: cvitals.focuscura.com
  • Completed
    01-05-2025 at 8:00 AM
    Completed
    01-05-2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    01-05-2025 at 7:00 AM
    In progress
    01-05-2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    01-05-2025 at 7:00 AM
    Planned
    01-05-2025 at 7:00 AM

    On May 1st, maintenance will be performed to ensure the old URL cvitals.focuscura.com will no longer be in use. A very small number of Luscii users was still using this link, these users have been personally informed with instructions to switch to the URL vitals.luscii.com

    The performance of Luscii vitals is not affected during this maintenance.

Apr 2025

System maintenance 23-4-2025
  • Resolved
    Resolved

    The scheduled maintenance carried out this evening (April 23, 2025, 18:00 CET) was completed successfully.

  • Investigating
    Investigating

    Scheduled System Maintenance – April 23, 2025

    Tonight at 18:00 (CET), we will perform scheduled maintenance on our system. We do not expect any interruptions, but it is possible that the mobile and web applications may be temporarily unavailable for up to 5 minutes.

    If the application is indeed unavailable:

    • Patients may not be able to submit measurements for a few minutes (an error message will appear);

    • Alerts may temporarily be inaccessible.

    If you have any questions, please contact support@luscii.co.uk or support@luscii.com

Mar 2025

System delays
  • Update
    Update

    Update: The delays of the alerts have been fully resolved since 19:00. We apologize for the inconvenience.

  • Monitoring
    Monitoring

    Situation: We implemented system improvements today.

    Complication: This caused a temporary delay in processing alerts. Alerts are arriving later than usual.

    Resolution: Alerts are still being generated and received, just with a delay. No action is needed on your end. We’re monitoring the situation and working to restore normal speed as soon as possible.

    For any questions, please contact support@luscii.com or support@luscii.co.uk

  • Resolved
    Resolved

    Situation:

    This morning, between 07:50 and 08:20, we observed a significant spike in system load.

    Complication:

    This may have caused delays or slow loading times for some users.

    Resolution:

    The spike has subsided, and the application should now be operating at normal speed.

    Next steps:

    We continue to monitor system performance and are working on structural performance improvements.

    For any further questions, please contact support@luscii.com or support@luscii.co.uk

  • Monitoring
    Monitoring

    Situation:

    This morning, between 07:50 and 08:30, we observed delays in the system.

    Complication:

    Users may have experienced slow response times or loading issues.

    Next steps:

    We are actively monitoring the situation and investigating the cause. We’ll keep you updated on any developments.

    For further questions, please contact support@luscii.com.

Priority 3: iOS login issue for newly created patients
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The update has been approved by Apple and is now immediately available to all patients.

  • Update
    Update

    The fix has been developed and thoroughly tested. The new version is now pending approval by Apple. We’re releasing this as a hotfix, meaning it will be immediately available to all users of the Thuismeten app.

    We will notify you once it is live in the App Store.

  • Identified
    Identified

    Situation:

    Patients created today are currently unable to log in on the iOS app.

    Complication:

    This only affects patients with the ‘created’ status, preventing them from using the app on iOS.

    Next steps:

    Our developers are working on a fix, which is expected within a few hours.

    A possible workaround would be: Let the patient log in on an Android device first. After that, login on iOS should work.

    For questions: support@luscii.com

Performance Issues: Slow Application and Time-outs
  • Monitoring
    Monitoring

    Yesterday an update was done to our applications in which we upgraded our infrastructure as well as made some significant changes to the parts that load the data for our web app specifically in the dashboard page. While monitoring our peak times we have not seen the same extreme delays we saw a week or two ago anymore. More improvements are being worked on by our development teams and will be released in the coming weeks.

  • Identified
    Identified

    Situation

    The past two weeks the application has sometimes been very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs. Multiple fixes have already been released to make sure the application functions at a normal speed. At the moment the application seems stable.

    Next steps

    We are further investigating this issue with high urgency and are working on more fixes that will be released next week to improve the performance of the application. We will keep you updated on further developments.

    For questions, please contact support@luscii.com

Maintenance on Luscii
  • Completed
    04-03-2025 at 9:00 PM
    Completed
    04-03-2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    04-03-2025 at 8:00 PM
    In progress
    04-03-2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    04-03-2025 at 8:00 PM
    Planned
    04-03-2025 at 8:00 PM

    We are planning for a scheduled maintenance on 4th of March from 21:00-22:00 to improve performance. During this maintenance, Luscii web might be slow to respond. The patient app and integrations are not affected, besides also maybe some slowness.

Mar 2025 to May 2025

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