Luscii - Notice history

All systems operational

Luscii Web App - Operational

100% - uptime
Feb 2026 · 99.81%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Luscii Android App - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
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Luscii iOS App - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Luscii Integrations - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.91%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Luscii Metabase - Operational

Customer portal - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Notice history

Apr 2026

No notices reported this month

Mar 2026

Priority 3: Alerts not being forwarded to HiX
  • Resolved
    Resolved

    We are fully caught up again. All alerts have been forwarded to HiX.

  • Monitoring
    Monitoring

    The issue has been resolved. We are now reviewing the alerts that were not forwarded yet and will re-submit them.

    Alerts already completed in the web version will be marked as completed in HiX. Any remaining open alerts will also appear as open in the HiX orderlist.

  • Identified
    Identified

    We see that alerts have not been forwarded to HiX since yesterday afternoon. We found the issue and are working on a fix. For now, we recommend using Luscii Web and not working from the HiX orderlist. This issue does not affect other integrations, such as EPIC.

    Questions? Contact support@luscii.com.

  • Monitoring
    Monitoring

    Situation: Alerts generated from measurements taken between 14:45 and 16:45 CET may have been delivered with a delay. Everything is stable now.

    Complication: This may make it appear that some alerts arrived later than expected.

    Next steps: No action is required. We will continue monitoring. When reviewing alerts from this time window, please consider possible delivery delays.

    Questions? Contact support@luscii.com.

Feb 2026

Priority 1: “Overdue” alerts are being generated significantly less often
  • Resolved
    Resolved

    This incident has been resolved.

    The Post-Mortem will be shared via this page.

  • Monitoring
    Monitoring

    We have rolled back to the previous stable version in the production environment and are closely monitoring the situation. Today’s “Overdue” alerts are being generated correctly again.

    Unfortunately, we cannot retroactively generate the alerts that were missed on Wednesday afternoon and Thursday.

    In addition, we will proactively reach out to organizations with more than 100 missed alerts: today, over the weekend, and no later than Monday.

    If your organization has not received an email by Monday evening, you can assume there were fewer than 100 missed alerts. You are, of course, still welcome to request the data manually via support.

    We will continue to monitor the situation closely.

  • Identified
    Identified

    We are working on a solution, which is currently being thoroughly tested.

    Missing “Overdue” alerts can be requested via support@luscii.com. Please specify which program(s) you would like the data for.

  • Investigating
    Investigating

    Situation

    • We’ve observed that “Overdue” type of alerts have been generated significantly less frequently than usual since Thursday, February 5, 2026.

    Impact

    • As a result, care teams may receive fewer alerts when patients do not submit required actions, which can affect follow-up.

    • That’s why this has Priority 1.

    Next steps

    • Luscii’s developers are actively investigating the root cause.

    For questions: support@luscii.co.uk or support@luscii.com

Feb 2026 to Apr 2026

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