Luscii Web App - Operational
Luscii Web App
Luscii Android App - Operational
Luscii Android App
Luscii iOS App - Operational
Luscii iOS App
Luscii Integrations - Degraded performance
Luscii Integrations
Luscii Metabase - Operational
Luscii Metabase
Customer portal - Operational
Customer portal
Notice history
Feb 2025
- ResolvedResolvedThis incident has been resolved.
- MonitoringMonitoring
We have scaled up the database. Alerts are now displaying correctly in 'Home'. We are monitoring the situation.
- InvestigatingInvestigating
Situation: Issues with displaying open alerts on the Luscii dashboard in ‘Home’.
Complication: Users may not be able to see all open notifications immediately.
Next steps: Our team is investigating the issue and working urgently on a fix. We will keep you updated.
For further questions, please contact support@luscii.com.
Jan 2025
- ResolvedResolved
The issue has been resolved. The Mandrill server is fully operational again, and logging in works without any problems. We will hold a retrospective on this issue and publish a Post-Mortem.
For further questions, please contact support@luscii.com.
- IdentifiedIdentified
Situation:
The system Mandrill, responsible for sending emails, is currently partially offline. Everything else within Luscii is functioning as expected without any issues.Complication:
Some emails, including reminder emails, may not be sent correctly. Logging in via email might be problematic, but repeated attempts by clicking 'next' can succeed.Next Steps:
We are waiting on Mandrill for their systems to be fully restored.
We recommend using integrations (such as HiX and EPIC) or Microsoft login (if configured) for logging in.
We are actively monitoring the situation and will keep users updated.
For further questions, please contact support@luscii.com.
- InvestigatingInvestigating
Situation: Logging into the web and mobile application has not been possible since 11:45.
Complication: Users (patient and healthcare providers) who need to log in cannot access their accounts, disrupting their activities. However, measurements can still be submitted if a patient is already logged in.
Next steps: Our developers are working with the highest priority to resolve the issue. We will keep the status page updated.
For further questions, please contact support@luscii.com.
- UpdateUpdate
We have started rolling out the new app update. Typically, it will be available for all Android devices within a week. Once the update is 100% rolled out, we will post an announcement here.
For any questions, please contact support@luscii.com.
- UpdateUpdate
Happitech has resolved the issue with the heart rate measurement. The fix will be released in the new mobile app update this week. We will inform you when the rollout begins.
For any questions, please contact support@luscii.com.
- IdentifiedIdentified
Situation:
A problem has been identified with the Happitech heart rate measurement in the Luscii app on Android 15, only affecting Google Pixel devices. After completing the measurement, users cannot press ‘Done’ because the button is obscured by Android 15’s new top bar functionality.
Complication:
Users cannot finalize or submit their measurements, potentially leading to missed measurements for patients. This issue does not occur elsewhere in the Luscii app, as prior adjustments were made for Android 15.
Next steps:
Our developers have contacted Happitech to create an update that aligns with the new Android 15 layout. Once available, we will integrate this update into the Luscii app. Currently, the only workaround is to use a different device or an older version of Android. The issue is classified as high impact (level 3).
For questions, please contact support@luscii.com.
Dec 2024
- ResolvedResolved
The fix for ‘ghost alerts’ has been successfully implemented. Patients with ghost alerts are no longer displayed in the overview.
Please note:
• The number with the open “Alerts” at the top in 'Home' may occasionally be 1 or 2 higher than those visible in the dashboard. These are hidden ghost alerts and can be ignored.
• Our team will automatically close these hidden ghost alerts within 1 to 2 working days.
If you have any questions, please contact support@luscii.com.
- IdentifiedIdentified
Unfortunately, ‘ghost alerts’ have reappeared. While they pose no risk, they can cause confusion for healthcare providers. We value quality highly and find it very unfortunate that this is happening. Our apologies for this. Our team is working on a new fix to resolve this issue permanently.
No action is required from healthcare providers regarding these ghost alerts. They are identifiable by the dash (-) next to the number of open alerts.
- ResolvedResolved
We have successfully archived the old ghost-alerts in the system. The issue has been resolved, and healthcare providers can now work without disruption.
If you have any questions, please contact support@luscii.com.
- InvestigatingInvestigating
Situation:
In the new 'Home dashboard, some organizations see patients listed without active alerts. This is caused by old “ghost alerts”— that linger in the system even though they have been correctly resolved.
Complication:
These alerts should not be visible. While they pose no risk, they can cause confusion for healthcare providers and lead to unnecessary checks.
Explanation of ghost alerts:
In the clinical engine, an alert is created and sent to Vitals for review by a healthcare provider. Typically, once the provider processes the alert, it should be closed. However, on rare occasions, the alert doesn’t close properly in Vitals after the actions are completed. This results in a “ghost alert”—a resolved alert that still lingers in the system, while it shouldn’t be visible anymore. Ghost alerts are easy to identify: instead of a number in the circle next to the patient’s name, there is a dash (-).
Resolution:
Our developers are working on a solution to permanently remove these old ghost alerts from the system. For now, we kindly ask users to wait for the implementation of this fix.