Luscii - Notice history

Customer portal experiencing major outage

Luscii Web App - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%
May 2026
Jun 2026
Jul 2026

Luscii Android App - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%
May 2026
Jun 2026
Jul 2026

Luscii iOS App - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%
May 2026
Jun 2026
Jul 2026

Luscii Integrations - Operational

100% - uptime
May 2026 · 99.92%Jun · 100.0%Jul · 100.0%
May 2026
Jun 2026
Jul 2026

Luscii Metabase - Operational

Customer portal - Major outage

98% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 93.18%
May 2026
Jun 2026
Jul 2026

Notice history

Jun 2026

Priority 3: Overdue alerts are not being processed automatically
  • Resolved
    Resolved

    Update: Everything is stable and we are closing this incident. Should you notice anything unexpected, please don't hesitate to let us know. Thanks again for your patience.

  • Update
    Update

    For a number of care pathways, we saw that overdue alerts were not being processed automatically. This concerns a limited set of care pathways and is not the broader delay from last Thursday.

    We have now found the underlying cause: during an earlier change, the correct setting was not carried over properly for a number of care pathways, which is why automatic processing was not working there. This has now been structurally fixed for the affected care pathways.

    The open overdue alerts will unfortunately need to be closed manually this one time, the alerts themselves can simply be processed. We will continue to monitor this closely. We apologise for the inconvenience.

  • Monitoring
    Monitoring

    Update: The automatic processing of overdue alerts unfortunately experienced problems again today. This has now been fixed and we are monitoring the situation. We will continue to keep an eye on it over the weekend.

    Unfortunately, some overdue alerts that should have been processed automatically were not, these will need to be closed manually by caregivers. We apologise for this inconvenience.

  • Resolved
    Resolved

    The issue has been resolved. A large volume of background tasks this morning caused a delay in processing. This was most noticeable in the forwarding of alerts to the EPD (HiX), and also affected (automatic) workflows and additional measurements. Everything has now been fully processed and the alerts in HiX have caught up, no data has been lost. We have scaled up capacity and moved the tasks in question so they no longer hold up regular processing. We are also taking steps to ensure this does not happen again. Thank you for your patience.

  • Investigating
    Investigating

    This message is only relevant for Dutch customers using the HiX integration.

    Status: Investigating

    Complication: For organisations using the HiX integration, some alerts have not been appearing in the EPD since this morning. Alerts are still being generated correctly and are visible in Vitals (Lusci web), only the forwarding to HiX is partially affected. No data is being lost.

    Next steps: We have narrowed the issue down to our side and are actively investigating. We will provide an update as soon as we know more.

Prio 3 (High): Alerts not visible on HiX worklist for patients with multiple programmes
  • Resolved
    Resolved

    Update: The fix is live and the issue has been resolved - no new cases are occurring. The patients who were previously affected have also been corrected: their open alerts have now been sent through to the HiX worklist. Only alerts that had already been closed in the meantime by care providers can no longer be sent through. Thank you for your patience and our apologies for the inconvenience.

  • Update
    Update

    Update: Our developers have prepared a fix that resolves the issue properly. It is currently being tested. Once it has been rolled out, we will ensure that existing patients enrolled in multiple programmes also send alerts to the worklist again. We know exactly which patients are affected. The workaround mentioned earlier remains in place until then.

  • Identified
    Identified

    This message is only relevant for Dutch customers using the HiX integration.

    Complication: For patients who are enrolled in more than one programme at the same time, alerts for their second programme may not appear on the HiX worklist. These alerts remain fully visible in Luscii itself - no measurements or alerts have been lost. The issue only affects whether they reach the HiX worklist.

    Workaround: For now, we recommend checking open alerts directly in the Luscii web version for any patients enrolled in multiple programmes. This way you always have the complete picture.

    Next steps: We have found the cause and our developers are working on a fix. We will keep you updated as soon as we have more news.

May 2026 to Jul 2026

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