Luscii Web App - Operational
Luscii Web App
Luscii Android App - Operational
Luscii Android App
Luscii iOS App - Operational
Luscii iOS App
Luscii Integrations - Operational
Luscii Integrations
Luscii Metabase - Operational
Luscii Metabase
Customer portal - Operational
Customer portal
Notice history
View current statusMay 2025
- Resolved · UTC
- Monitoring · UTC
We hebben een nieuwe appversie uitgerold voor Android met een oplossing voor dit probleem. Als de patiënt update naar versie 5.61.1, is het probleem verholpen. Versie 5.61.1 is direct beschikbaar voor alle Android-gebruikers.
Android-gebruikers krijgen bij het openen van de Thuismeten app een melding om te updaten.
Voor verdere vragen kan contact worden opgenomen met support@luscii.com. - Update · UTC
Our developers have created a fix for the crash issue on Android 5.61.0. It is currently undergoing thorough testing. Once it passes all tests successfully, we will publish a new app version.
For further questions, please contact support@luscii.com or support@luscii.co.uk
- Identified · UTC
Situation:
In Android app version 5.61.0, the app crashes when submitting an action that includes both measurements and patient information. Submitting actions with only measurements does not cause a crash. This issue does not occur on iOS (iPhone, iPad).
Complication:
Due to the crash, actions containing patient information cannot be submitted successfully. There is currently no workaround available.
Next steps:
We are investigating this issue with the highest priority. We will share an update as soon as more information or a solution is available.
For further questions, please contact support@luscii.com or support@luscii.co.uk
- Resolved · UTC
The queue has cleared and all alerts and workflows are fully up to date again.
- Identified · UTC
Situation:
There is a delay in the processing of measurements.
Complication:
Alerts are created with a delay, which may affect timely follow-up and delay in workflows. Patients can still submit their measurements correctly.
Next steps:
Our developers are actively working on resolving the issue. We are monitoring the situation closely and will provide an update as soon as possible.
No action is required from healthcare providers. Measurements remain visible on the patient level.
For any questions, please contact support@luscii.com.
- Resolved · UTC
We’ve released the fix. The issue can no longer occur. All “stopped” actions have been removed for affected patients. And new patients will no longer see these actions when moved to a protocol without a schedule.
Questions? Contact support@luscii.co.uk or support@luscii.com
- Investigating · UTC
Situation
When a patient is switched to a protocol without any schedules (like a view-only protocol), actions from the previous protocol remain visible.
Complication
These old actions are shown to the patient but cannot be completed. A message says they are “stopped,” which can cause confusion.
Next steps
We will release a permanent fix upcoming Tuesday or Wednesday. All “stopped” actions will be removed for affected patients, and the issue will no longer occur for new patients.
Context on protocols without schedule
A protocol without a schedule has no planned actions. You can recognise this by opening the protocol, where you will see the message: You have not added any schedules yet. Click on the button "Add schedule".📩 Questions? Contact: support@luscii.co.uk or support@luscii.com
- Completed · 01-05-2025 at 8:00 AMUTCMaintenance has completed successfully
- In progress · 01-05-2025 at 7:00 AMUTCMaintenance is now in progress
- Planned · 01-05-2025 at 7:00 AMUTC
On May 1st, maintenance will be performed to ensure the old URL cvitals.focuscura.com will no longer be in use. A very small number of Luscii users was still using this link, these users have been personally informed with instructions to switch to the URL vitals.luscii.com
The performance of Luscii vitals is not affected during this maintenance.
Apr 2025
- Resolved · UTC
The scheduled maintenance carried out this evening (April 23, 2025, 18:00 CET) was completed successfully.
- Investigating · UTC
Scheduled System Maintenance – April 23, 2025
Tonight at 18:00 (CET), we will perform scheduled maintenance on our system. We do not expect any interruptions, but it is possible that the mobile and web applications may be temporarily unavailable for up to 5 minutes.
If the application is indeed unavailable:
Patients may not be able to submit measurements for a few minutes (an error message will appear);
Alerts may temporarily be inaccessible.
If you have any questions, please contact support@luscii.co.uk or support@luscii.com
Mar 2025
- Monitoring · UTC
Update: The delays of the alerts have been fully resolved since 19:00. We apologize for the inconvenience.
- Resolved · UTCThis incident has been resolved.
- Monitoring · UTC
Situation: We implemented system improvements today.
Complication: This caused a temporary delay in processing alerts. Alerts are arriving later than usual.
Resolution: Alerts are still being generated and received, just with a delay. No action is needed on your end. We’re monitoring the situation and working to restore normal speed as soon as possible.
For any questions, please contact support@luscii.com or support@luscii.co.uk
- Resolved · UTC
Situation:
This morning, between 07:50 and 08:20, we observed a significant spike in system load.
Complication:
This may have caused delays or slow loading times for some users.
Resolution:
The spike has subsided, and the application should now be operating at normal speed.
Next steps:
We continue to monitor system performance and are working on structural performance improvements.
For any further questions, please contact support@luscii.com or support@luscii.co.uk
- Monitoring · UTC
Situation:
This morning, between 07:50 and 08:30, we observed delays in the system.
Complication:
Users may have experienced slow response times or loading issues.
Next steps:
We are actively monitoring the situation and investigating the cause. We’ll keep you updated on any developments.
For further questions, please contact support@luscii.com.
- Resolved · UTCThis incident has been resolved.
- Monitoring · UTC
The update has been approved by Apple and is now immediately available to all patients.
- Update · UTC
The fix has been developed and thoroughly tested. The new version is now pending approval by Apple. We’re releasing this as a hotfix, meaning it will be immediately available to all users of the Thuismeten app.
We will notify you once it is live in the App Store.
- Identified · UTC
Situation:
Patients created today are currently unable to log in on the iOS app.
Complication:
This only affects patients with the ‘created’ status, preventing them from using the app on iOS.
Next steps:
Our developers are working on a fix, which is expected within a few hours.
A possible workaround would be: Let the patient log in on an Android device first. After that, login on iOS should work.
For questions: support@luscii.com
- Resolved · UTCThis incident has been resolved.
- Monitoring · UTC
Yesterday an update was done to our applications in which we upgraded our infrastructure as well as made some significant changes to the parts that load the data for our web app specifically in the dashboard page. While monitoring our peak times we have not seen the same extreme delays we saw a week or two ago anymore. More improvements are being worked on by our development teams and will be released in the coming weeks.
- Identified · UTC
Situation
The past two weeks the application has sometimes been very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs. Multiple fixes have already been released to make sure the application functions at a normal speed. At the moment the application seems stable.
Next steps
We are further investigating this issue with high urgency and are working on more fixes that will be released next week to improve the performance of the application. We will keep you updated on further developments.
For questions, please contact support@luscii.com