Luscii - Status Page

The queue has now been processed. We are closely monitoring the situation and will conduct a post-mortem to evaluate the root cause and response. Once completed, we will publish our findings for transparency.

Please monitor our status page for further updates. For questions, contact us at support@luscii.com.

Half of the alerts in the queue have now been processed. We kindly ask users to refrain from making exports for the time being. We are currently receiving a large number of export requests, which is significantly slowing down the processing of alerts.

The root cause of the issue has been identified, and we have stopped the process causing it. The alerts in the queue are now being processed.

Our developers are working on a solution for the bug. Unfortunately, the first attempt did not pass testing. Resolving this bug is technically complex. We will share an update as soon as the new solution passes testing and is published.

Occasionally, an automatic protocol switch does not go smoothly. We make manual adjustments when necessary, including outside working hours. Our developers are working on a permanent solution.

We contacted all organizations of the affected patients by the end of the afternoon. An initial fix has been implemented in the system this evening. We continue to monitor the situation closely and will apply manual corrections if necessary.

Unfortunately, we have seen that the issue has occurred more frequently. Protocol switches via alert workflows or schedules occasionally fail, affecting 0.25% of the total active patient population.

• We have classified the problem as a priority 2 critical issue.

• We will send the list of patients with the relevant protocol switches.

• If desired, we can assist with the correction. Please let us know if, and for which patients, we can still perform the switch (either at the time the switch should have occurred or now).

For further questions, please contact support@luscii.com.