Luscii Web App - Degraded performance
Luscii Web App
Luscii Android App - Operational
Luscii Android App
Luscii iOS App - Operational
Luscii iOS App
Luscii Integrations - Operational
Luscii Integrations
Luscii Metabase - Operational
Luscii Metabase
Customer portal - Operational
Customer portal
Notice history
Mar 2025
- MonitoringMonitoring
Situation:
This morning, between 07:50 and 08:30, we observed delays in the system.
Complication:
Users may have experienced slow response times or loading issues.
Next steps:
We are actively monitoring the situation and investigating the cause. We’ll keep you updated on any developments.
For further questions, please contact support@luscii.com.
- ResolvedResolvedThis incident has been resolved.
- MonitoringMonitoring
The update has been approved by Apple and is now immediately available to all patients.
- UpdateUpdate
The fix has been developed and thoroughly tested. The new version is now pending approval by Apple. We’re releasing this as a hotfix, meaning it will be immediately available to all users of the Thuismeten app.
We will notify you once it is live in the App Store.
- IdentifiedIdentified
Situation:
Patients created today are currently unable to log in on the iOS app.
Complication:
This only affects patients with the ‘created’ status, preventing them from using the app on iOS.
Next steps:
Our developers are working on a fix, which is expected within a few hours.
A possible workaround would be: Let the patient log in on an Android device first. After that, login on iOS should work.
For questions: support@luscii.com
- MonitoringMonitoring
Yesterday an update was done to our applications in which we upgraded our infrastructure as well as made some significant changes to the parts that load the data for our web app specifically in the dashboard page. While monitoring our peak times we have not seen the same extreme delays we saw a week or two ago anymore. More improvements are being worked on by our development teams and will be released in the coming weeks.
- IdentifiedIdentified
Situation
The past two weeks the application has sometimes been very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs. Multiple fixes have already been released to make sure the application functions at a normal speed. At the moment the application seems stable.
Next steps
We are further investigating this issue with high urgency and are working on more fixes that will be released next week to improve the performance of the application. We will keep you updated on further developments.
For questions, please contact support@luscii.com
Feb 2025
- ResolvedResolved
The issue has been resolved. We apologize for the inconvenience and appreciate your patience.
For any questions, please contact support@luscii.com.
- MonitoringMonitoring
We have increased the capacity for processing requests in the application. This should reduced delays, and time-outs should no longer occur. We will continue to monitor performance.
- InvestigatingInvestigating
Situation
The application is very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs.
Complication
This slows down workflows and may prevent access to information.
Next steps
We are investigating this issue with high urgency and are working on a quick resolution. We will keep you updated on further developments.
For questions, please contact support@luscii.com.
- ResolvedResolved
The issue where notes appeared empty when edited has been resolved. The fix has been implemented. Notes can now be safely edited and saved again. Thank you for your patience!
For further questions, contact support@luscii.com.
- InvestigatingInvestigating
Situation: There is an issue in the application where a note appears empty when edited.
Complication: The notes are correctly stored on the backside of the application, but saving an empty note may result in loss of the original content.
Next steps: We are working hard on a solution. Advice: Please do not save edited notes for now to prevent data loss. We apologize for the inconvenience.
For further questions, contact support@luscii.com.
- ResolvedResolved
The scrolling issue in the Luscii-HiX & -EPIC integration has been resolved. If the problem persists, we recommend restarting HiX/EPIC. For further assistance, please contact support@luscii.com.
- IdentifiedIdentified
Situation: There is currently an issue in the Luscii-HiX & -EPIC integration where scrolling is not possible.
Complication: This may cause difficulties when viewing data.
Next steps: Our developers are working on a fix. If the solution passes testing successfully, we expect the issue to be resolved around noon today. In the meantime, for example the graphs can be viewed via the web version. Apologies for the inconvenience.
For further questions, please contact support@luscii.com.
- ResolvedResolvedThis incident has been resolved.
- MonitoringMonitoring
We have scaled up the database. Alerts are now displaying correctly in 'Home'. We are monitoring the situation.
- InvestigatingInvestigating
Situation: Issues with displaying open alerts on the Luscii dashboard in ‘Home’.
Complication: Users may not be able to see all open notifications immediately.
Next steps: Our team is investigating the issue and working urgently on a fix. We will keep you updated.
For further questions, please contact support@luscii.com.
Jan 2025
- ResolvedResolved
The issue has been resolved. The Mandrill server is fully operational again, and logging in works without any problems. We will hold a retrospective on this issue and publish a Post-Mortem.
For further questions, please contact support@luscii.com.
- IdentifiedIdentified
Situation:
The system Mandrill, responsible for sending emails, is currently partially offline. Everything else within Luscii is functioning as expected without any issues.Complication:
Some emails, including reminder emails, may not be sent correctly. Logging in via email might be problematic, but repeated attempts by clicking 'next' can succeed.Next Steps:
We are waiting on Mandrill for their systems to be fully restored.
We recommend using integrations (such as HiX and EPIC) or Microsoft login (if configured) for logging in.
We are actively monitoring the situation and will keep users updated.
For further questions, please contact support@luscii.com.
- InvestigatingInvestigating
Situation: Logging into the web and mobile application has not been possible since 11:45.
Complication: Users (patient and healthcare providers) who need to log in cannot access their accounts, disrupting their activities. However, measurements can still be submitted if a patient is already logged in.
Next steps: Our developers are working with the highest priority to resolve the issue. We will keep the status page updated.
For further questions, please contact support@luscii.com.
- ResolvedResolved
The rollout is 100% and the problem has been solved.
- UpdateUpdate
We have started rolling out the new app update. Typically, it will be available for all Android devices within a week. Once the update is 100% rolled out, we will post an announcement here.
For any questions, please contact support@luscii.com.
- UpdateUpdate
Happitech has resolved the issue with the heart rate measurement. The fix will be released in the new mobile app update this week. We will inform you when the rollout begins.
For any questions, please contact support@luscii.com.
- IdentifiedIdentified
Situation:
A problem has been identified with the Happitech heart rate measurement in the Luscii app on Android 15, only affecting Google Pixel devices. After completing the measurement, users cannot press ‘Done’ because the button is obscured by Android 15’s new top bar functionality.
Complication:
Users cannot finalize or submit their measurements, potentially leading to missed measurements for patients. This issue does not occur elsewhere in the Luscii app, as prior adjustments were made for Android 15.
Next steps:
Our developers have contacted Happitech to create an update that aligns with the new Android 15 layout. Once available, we will integrate this update into the Luscii app. Currently, the only workaround is to use a different device or an older version of Android. The issue is classified as high impact (level 3).
For questions, please contact support@luscii.com.