Notice history

Resolved
10-09-2024 at 7:21 AM
Resolved
10-09-2024 at 7:21 AM
Issue has been resolved.
Identified
10-09-2024 at 7:15 AM
Identified
10-09-2024 at 7:15 AM
We are aware of an issue with login code emails not being received at the moment. We are working on a solution and expect this to be resolved within 30 minutes.

Investigating
20-08-2024 at 2:24 PM
Investigating
20-08-2024 at 2:24 PM
An issue has been identified in the application. When a comment is added during a measurement in the new Android version of the Luscii app (version 5.51.0), this comment appears in the messages tab in both Luscii Web and the mobile apps. The rollout of version 5.51.0 has been halted at 20%, meaning this issue can only affect 20% of patients with Android. Our developers are working on a solution to the problem. We apologize for the inconvenience.

Monitoring
30-07-2024 at 3:20 PM
Monitoring
30-07-2024 at 3:20 PM
The issue has been resolved. We will monitor the fix. Our apologies for the inconvenience. A Post-Mortem will be made and shared.
Identified
30-07-2024 at 11:42 AM
Identified
30-07-2024 at 11:42 AM
This problem only affects organisations in the Netherlands.

There is an issue with linking existing patients between HiX and Luscii via Zorgplatform. When registering a patient for a Luscii program and linking to an existing Luscii account (an account that previously had a HiX-Luscii workflow), the new workflow becomes inactive immediately.
Problem Details:
- Initially, everything appears to be in order, and the patient's account is displayed correctly.
- After refreshing the screen with external apps, the external activity definition moves to inactive apps.
- This issue only occurs with Luscii accounts that previously had a HiX-Luscii workflow.
- New accounts or accounts without a previous workflow link correctly.
Our developers are working on a solution for the issue. Currently there is not a workaround.
Please contact support@luscii.com for further questions.

Resolved
30-07-2024 at 11:27 AM
Resolved
30-07-2024 at 11:27 AM
This incident has been resolved.
Monitoring
25-07-2024 at 9:14 AM
Monitoring
25-07-2024 at 9:14 AM
The issue has been resolved. We advise restarting Luscii web for the solution to take effect immediately. We are monitoring the solution.
Identified
25-07-2024 at 8:58 AM
Update
25-07-2024 at 8:58 AM
A solution has been created by our developers and is currently being tested by our testers.
Identified
25-07-2024 at 8:14 AM
Identified
25-07-2024 at 8:14 AM
Issue:
There is a problem in the web application. For some instruments, it is not possible to open the measurements (when clicking on the three dots on the patient page followed by 'View measurements'). This is an optical error in the web application, all measurements and alerts are coming through correctly.
Current status:
Our developers are working on a solution.
Advice:
For now, retrieve the data from the graph if needed.
For further questions, please contact support@luscii.com.

Luscii - Notice history