Luscii - Status

Monitoring
06-02-2026 at 1:59 PM
Monitoring
06-02-2026 at 1:59 PM
We have rolled back to the previous stable version in the production environment and are closely monitoring the situation. Today’s “Overdue” alerts are being generated correctly again.
Unfortunately, we cannot retroactively generate the alerts that were missed on Wednesday afternoon and Thursday.
In addition, we will proactively reach out to organizations with more than 100 missed alerts: today, over the weekend, and no later than Monday.
If your organization has not received an email by Monday evening, you can assume there were fewer than 100 missed alerts. You are, of course, still welcome to request the data manually via support.
We will continue to monitor the situation closely.
Identified
06-02-2026 at 11:50 AM
Identified
06-02-2026 at 11:50 AM
We are working on a solution, which is currently being thoroughly tested.
Missing “Overdue” alerts can be requested via support@luscii.com. Please specify which program(s) you would like the data for.
Investigating
06-02-2026 at 9:43 AM
Investigating
06-02-2026 at 9:43 AM
Situation
- We’ve observed that “Overdue” type of alerts have been generated significantly less frequently than usual since Thursday, February 5, 2026.
Impact
- As a result, care teams may receive fewer alerts when patients do not submit required actions, which can affect follow-up.
- That’s why this has Priority 1.
Next steps
- Luscii’s developers are actively investigating the root cause.
For questions: support@luscii.co.uk or support@luscii.com

All systems operational

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Luscii - Status Page

All systems operational

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