Luscii - Status Page

Luscii Integrations experiencing degraded performance

HiX integration disabled due to security incident at ChipSoft
  • Update
    Update

    Update: An overview of the impact while the HiX integration is disabled:

    • Patients registered via the web version will need to be manually linked to HiX once the integration is restored. Alerts created before the linking will not be forwarded retroactively. Only alerts created after the link has been established will appear on the orderlist.

    • Alerts for already connected patients are currently not being forwarded to the orderlist. Because the integration is disabled, alerts are not being queued. Alerts that have already been processed in the web version may still appear as open in HiX and will not be automatically updated after the integration is re-enabled.

    • Measurements (such as blood pressure) are not being synced to HiX. No backlog will be processed after reactivation either.

    Luscii itself is functioning normally. Only the data transfer to HiX is temporarily interrupted. We understand that this is really inconvenient, but we do not want to take any unnecessary risks when it comes to data protection. We will provide an update as soon as there is more clarity on when the integration can be safely re-enabled.

  • Identified
    Identified

    Status: Identified

    Complication: Due to a security incident at ChipSoft (supplier of HiX), we have proactively disabled the Luscii–HiX integration. Luscii itself is not affected and all Luscii data is safe. Organisations using the HiX integration can temporarily switch to the web version of Luscii.

    Next steps: We disconnected database access last night immediately after publication and took additional protective measures this morning. We are closely monitoring developments at ChipSoft and will provide an update as soon as more information becomes available.

Luscii Web App - Operational

100% - uptime

Luscii Android App - Operational

100% - uptime

Luscii iOS App - Operational

100% - uptime

Luscii Integrations - Degraded performance

100% - uptime

Luscii Metabase - Operational

Customer portal - Operational

100% - uptime

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