- MonitoringMonitoring
The issue has been resolved. We will monitor the fix. Our apologies for the inconvenience. A Post-Mortem will be made and shared.
- IdentifiedIdentified
This problem only affects organisations in the Netherlands.
There is an issue with linking existing patients between HiX and Luscii via Zorgplatform. When registering a patient for a Luscii program and linking to an existing Luscii account (an account that previously had a HiX-Luscii workflow), the new workflow becomes inactive immediately.Problem Details:
Initially, everything appears to be in order, and the patient's account is displayed correctly.
After refreshing the screen with external apps, the external activity definition moves to inactive apps.
This issue only occurs with Luscii accounts that previously had a HiX-Luscii workflow.
New accounts or accounts without a previous workflow link correctly.
Our developers are working on a solution for the issue. Currently there is not a workaround.
Please contact support@luscii.com for further questions.
- MonitoringMonitoring
In the latest update of the Thuismeten app (Android version 5.51.0), we have made improvements to restore the connection with the iHealth Track.
Issue:
The Thuismeten app only accepts recent measurements. If the measurement time deviates by more than an hour from the actual time, it will not be accepted.
The time on the iHealth Track can be set, but it resets if the device loses power. On Android, the time was not automatically set.
Solution:
In version 5.51.0 of the Thuismeten app, the ability to automatically set the time on the iHealth Track during the first measurement has been added. Previously, this was only possible on iOS.
The SDK automatically sets the correct time on the device during the first measurement.
Important:
This only works with iHealth Track devices with firmware versions 2.0 and 3.0.
Older models with firmware version 1.0 (over 5 years old) can only work by first connecting to an iOS device and then to an Android device. This is because the time cannot be set on Android for firmware 1.0 (firmware version can be found through the iHealth app).
Manually setting the time does not work for submitting measurements.
We are monitoring the solution, and if you have any questions, please contact support@luscii.com.
We expect version 5.51.0 to be available to all Android users on Wednesday, August 21. - InvestigatingUpdate
The issue with submitting blood pressure measurements with an iHealth Track appears to be caused by problems with the iHealth SDK (Software Development Kit). Our developers are unable to get the SDK working within the Luscii app. We are in contact with iHealth's developers to resolve this.
For further questions, please contact support@luscii.com.
- InvestigatingInvestigating
Our developers have spent a lot of time searching for a solution to the problem, but unfortunately, we have not been able to find one yet. The investigation is ongoing.
For further questions, please contact support@luscii.com.
- IdentifiedIdentified
We have identified an issue where some patients cannot submit blood pressure and heart rate via Bluetooth using the iHealth Track. This issue is prioritized as a priority 4 issue. Although the feature is used daily by patients, the Bluetooth connection with a measuring device is not part of the core functionalities of the Luscii app and patients can send in measurements manually.
A priority 4 issue will be addressed once higher urgency and importance projects are resolved. Our developers will start working on this problem in the upcoming development round, which begins on Monday.
Proactive communication regarding this issue will only take place via InStatus.
For further questions, please contact support@luscii.com.
Luscii Web App - Operational
Luscii Web App
Luscii Android App - Degraded performance
Luscii Android App
Luscii iOS App - Operational
Luscii iOS App
Luscii Integrations - Operational
Luscii Integrations
Luscii Metabase - Operational
Luscii Metabase
Customer portal - Operational
Customer portal