Luscii - Notice history

Situation:

In Android app version 5.61.0, the app crashes when submitting an action that includes both measurements and patient information. Submitting actions with only measurements does not cause a crash. This issue does not occur on iOS (iPhone, iPad).

Complication:

Due to the crash, actions containing patient information cannot be submitted successfully. There is currently no workaround available.

Next steps:

We are investigating this issue with the highest priority. We will share an update as soon as more information or a solution is available.

For further questions, please contact support@luscii.com or support@luscii.co.uk

Situation:

There is a delay in the processing of measurements.

Complication:

Alerts are created with a delay, which may affect timely follow-up and delay in workflows. Patients can still submit their measurements correctly.

Next steps:

Our developers are actively working on resolving the issue. We are monitoring the situation closely and will provide an update as soon as possible.

No action is required from healthcare providers. Measurements remain visible on the patient level.

For any questions, please contact support@luscii.com.

Situation

When a patient is switched to a protocol without any schedules (like a view-only protocol), actions from the previous protocol remain visible.

Complication

These old actions are shown to the patient but cannot be completed. A message says they are “stopped,” which can cause confusion.

Next steps

We will release a permanent fix upcoming Tuesday or Wednesday. All “stopped” actions will be removed for affected patients, and the issue will no longer occur for new patients.

Context on protocols without schedule
A protocol without a schedule has no planned actions. You can recognise this by opening the protocol, where you will see the message: You have not added any schedules yet. Click on the button "Add schedule".

📩 Questions? Contact: support@luscii.co.uk or support@luscii.com

Scheduled System Maintenance – April 23, 2025

Tonight at 18:00 (CET), we will perform scheduled maintenance on our system. We do not expect any interruptions, but it is possible that the mobile and web applications may be temporarily unavailable for up to 5 minutes.

If the application is indeed unavailable:

• Patients may not be able to submit measurements for a few minutes (an error message will appear);

• Alerts may temporarily be inaccessible.

If you have any questions, please contact support@luscii.co.uk or support@luscii.com

Situation:

This morning, between 07:50 and 08:30, we observed delays in the system.

Complication:

Users may have experienced slow response times or loading issues.

Next steps:

We are actively monitoring the situation and investigating the cause. We’ll keep you updated on any developments.

For further questions, please contact support@luscii.com.

Situation:

Patients created today are currently unable to log in on the iOS app.

Complication:

This only affects patients with the ‘created’ status, preventing them from using the app on iOS.

Next steps:

Our developers are working on a fix, which is expected within a few hours.

A possible workaround would be: Let the patient log in on an Android device first. After that, login on iOS should work.

For questions: support@luscii.com

Situation

The past two weeks the application has sometimes been very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs. Multiple fixes have already been released to make sure the application functions at a normal speed. At the moment the application seems stable.

Next steps

We are further investigating this issue with high urgency and are working on more fixes that will be released next week to improve the performance of the application. We will keep you updated on further developments.

For questions, please contact support@luscii.com