This message is only relevant for Dutch customers using the HiX integration.
Complication: For patients who are enrolled in more than one programme at the same time, alerts for their second programme may not appear on the HiX worklist. These alerts remain fully visible in Luscii itself - no measurements or alerts have been lost. The issue only affects whether they reach the HiX worklist.
Workaround: For now, we recommend checking open alerts directly in the Luscii web version for any patients enrolled in multiple programmes. This way you always have the complete picture.
Next steps: We have found the cause and our developers are working on a fix. We will keep you updated as soon as we have more news.
