Luscii - Happitech graph: “View file” keeps showing the first opened file – Incident details

Luscii Web App experiencing degraded performance

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Happitech graph: “View file” keeps showing the first opened file

IdentifiedDegraded performance

Affected

Luscii Web App

Degraded performance from 1:48 PM to 12:00 AM

  • IdentifiedUTC

    For Happitech measurements, "View file" in the graph keeps opening the same file, regardless of which data point is selected. The first file opened keeps being shown, which makes it hard to compare reports across days. The measurements themselves are stored correctly and still trigger alerts where applicable; this is a display issue only.

    Workaround: Open files via "Result overview" instead of the graph: click the three dots in the top right of the graph window and select "Result overview". Alternatively, refresh the page before opening the file of another data point.

    Next steps: The cause has been identified and we are working on a fix. We will provide an update once the fix has been deployed.