Luscii - Scheduled actions in schedules are not being executed – Incident details

Luscii Web App experiencing degraded performance

Scheduled actions in schedules are not being executed

Monitoring
Degraded performance
Started about 6 hours ago

Affected

Luscii Web App

Degraded performance from 4:37 PM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    The issue has been resolved. It concerned automatic protocol changes and patient status changes. Scheduled messages were sent as expected. All workflows that should have run during the affected period have now been processed. We have identified the patients for whom scheduled changes were delayed. Depending on the type of programme, an additional manual check may be needed for these patients. We will share advice on this tomorrow morning, followed later in the day by the details of the affected patients.

  • Investigating
    UTC
    Investigating

    Since Wednesday evening, 7 October, scheduled actions in schedules have not been executed automatically. This includes changing a protocol, changing a patient’s status (e.g. from active to stopped) or sending a message on a pre-set day. Workflows triggered by measurements are working normally. For example, a high blood pressure reading still triggers a message. We are investigating the cause as a priority.