Luscii - Connection issue with AFib measurement on Android – Incident details

All systems operational

Connection issue with AFib measurement on Android

Resolved
Degraded performance
Started about 2 months agoLasted 519 hours 3 minutes

Affected

Luscii Android App

Degraded performance from 8:09 PM to 7:00 PM, Operational from 7:00 PM to 11:13 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue with connecting the Omron M4 when starting an AFib measurement on Android has been resolved in app version 5.76.1. Patients using an Android device are advised to update the app to version 5.76.1. After updating, they can connect their measurement device again and complete the AFib measurement as usual. iOS users do not need to take any action. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    Status: Investigating

    Complication:
    A small number of patients trying to start an AFib measurement on Android with the Omron M4 are experiencing issues connecting their measurement device. The app may show an error or get stuck, preventing the measurement from completing.

    Next steps:
    We are investigating the cause. As a temporary workaround, the patient can log out, reinstall the app, and enter the measurement manually. We will provide an update as soon as more is known.