Luscii - Priority 4: Error when opening the thresholds page (with specific instrument) – Incident details

Luscii Web App experiencing degraded performance

Priority 4: Error when opening the thresholds page (with specific instrument)

Identified
Degraded performance
Started about 12 hours ago

Affected

Luscii Web App

Degraded performance from 6:21 PM to 12:00 AM

Updates
  • Identified
    Identified

    Complication:
    Some healthcare professionals may encounter an error when opening the thresholds page, which means the configured thresholds for patients are temporarily not visible. The cause is a recent update to the opinion on health care instrument, which makes the page crash wherever this instrument is in use. This is not a platform-wide issue. Patient measurements and alerts are not affected, these continue to be received and processed as normal.

    Next steps:
    We are working on a fix and will provide an update once it has been deployed.