Luscii - SystemOne integration issues – Incident details

Customer portal experiencing major outage

SystemOne integration issues

Resolved
Degraded performance
Started 4 months agoLasted 21 days

Affected

Luscii Integrations

Degraded performance from 12:00 PM to 6:43 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Update: we are in touch with the NHS and TPP SystmOne to identify the cause of this issue. The main cause is that Luscii is not receiving responses from SystmOne when writing to the patient record. Because no response is received Luscii attempts to retry the writing of the record resulting in a duplicate entry.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue where patiënt record from luscii are written multiple times to SystmOne. This results in duplicates record entries. Additionally for each record entry SystmOne is recording a blank administrative entry on the patient record. Together with the duplicate entries this may result in a patient record filling quickly.